Greetings of the day
Convergys is hiring for Technical Support Associate(Voice), Day Shift.
And Customer Care(Rotational Shifts).(Undergraduate/ Graduate freshers are eligible)
Technical Support Associate / Sr. Technical Support Associate
Job Description: – Inbound technical Support.
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Roles & Responsibilities:
*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
*Clarify customer requirements; probe for and confirm understanding of requirements or problem.
*Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Basic Eligibility Criteria: –
1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with 1 year of experience in international call centre.
2) B.tech fresher with atleast 6 months of experience in ICC can apply
3) Candidate should have good conversational skills in English.
4) Day shift
Salary: Upto 22k in hand + incentives
5) 5 days working
*Medical insurance worth 1 lakhs.
*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
*Annual entitlement of up to INR 24,000.
*Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.
Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!
For telephonic interview or to inquire about more job openings, To process your application for the next round walk in or call: –
Convergys India Recruitment Centre
Sec-39, Tower A
Unitech Cyber Park
Near Huda City Center
Time: 12 pm – 5 pm
Assistant Talent Acquisition
Contact number: 8860634828
Job Type: Full-time
Salary: ₹15,000.00 to ₹22,000.00 /month